Popular Singapore offers Standard Shipping within 2-5 working days after an order has been placed.
Orders are processed and shipped Monday through Friday (Excluding Public Holidays).
Free Delivery is offered for orders above $70.
Orders below $70 will be charged based on the total cart value (refer below for shipping rate).
Return & Refund
Under the general return policy, if you're not completely satisfied with your purchase, we gladly accept returns provided that it meets our strict return policy. If you change your mind within 7 days of receiving your order, please do the following to return your item to us:
1 ) Contact us at email@example.com to request your return (please provide your order number and the item/s you wish to return).
2 ) Arrange for the item to be sent back to us.
i. You may send the item back using a courier with tracking service(arranged by buyer) to ensure that we receive the return; OR
ii. We can also arrange for the item to be picked up(arranged by POPULAR) from your address at a charge of $10.00; OR
iii. You can drop off the goods yourself at our return address, within our operating hours
Please note that initial shipping charges for your order is non-refundable.
We are UNABLE to process any Returns or Exchanges at our Physical stores.
Popular Bookstore HQ (Warehouse)
15 Serangoon North Ave 5
Popular Warehouse Operating Hours are Monday - Friday 9am – 5pm (excluding 12pm-1pm)
- Item must be in new/unused and original condition with price tag attached
- Item & Packaging must be in sellable condition : undamaged and in its original condition
- Items that are bought under sale/promotion are not eligible for returns
- Free gifts that are included in the order must also be returned as well
- Once the packaging is opened/unsealed, we are unable to accept any returns or refund
- Returns must be made within 7 days of receipt of order
- Popular Singapore reserves the right to reject any return claim
Returned products will be assessed and inspected to ensure that the items meet the Return Policy requirements. This process may take up to 3 working days. Popular Singapore reserves the right to reject any return in the event that the assessment of the returned item is in an unacceptable condition.
Once the Returned product is approved for return, a notification will be sent to the buyer via email address. Amount will be refunded through the original payment mode.
Strictly no refund/exchange for the following:
- Specific Gadgets & IT products
- Soft Toys/Plush Toys
- Food and Tidbits
- Items on Sale or Promotion
- Items on Clearance sale
Return & Exchanges
For returns and exchanges, you may get in touch with us at firstname.lastname@example.org within 7 days of receiving your order with:
Pictures of item received (include barcode)
Information on item
Reason for return or exchange
Damaged/Defective item upon receiving
Investigations will be carried to determine the cause of the defect and if we find that we have sent a defective item we will arrange for the item to be picked up and sent back to us.
Arrangements will be made for 1-to-1 exchange at your address. Please make sure you hang on to the original packaging, box and receipt. Return shipping arrangements and costs will be on Popular.
Incorrect item upon receiving
We will ascertain the reason for the discrepancy. If we find that the item has been delivered incorrectly, we will arrange for the a 1-to-1 exchange at your address.
Missing item upon receiving
To assist with our internal investigations, we will require pictures of the packing materials alongside the items you have received. If we are able to ascertain that the items was not included in the delivery, we will send out the item that was left out.
For products that come with a warranty period, You may refer to your product user manual to locate the service center for repairs/replacements.
OR if you are unsure you may get in touch with us with the following information for assistance:
- Order Number
- Product Name/Barcode number