Frequently Asked Questions

No, you are unable to do any self-collection/pick-ups. Orders placed online will be delivered via Ninjavan Courier.

We are sorry that you have not received your order. Kindly write to us at popularonlinechat@popularworld.com. Our team will investigate the reason for the delay and make necessary arrangements to resolve the issue. Please allow for up to 3 working days for investigations & response.

No, International shipping is not available at the moment. Popular Online only provides local delivery.

Once your order is ready for dispatch, you will receive an email notification. The email contains a link where you can track the shipping status of your order.

Kindly write to us at popularonlinechat@popularworld.com with your order number & updated delivery address.

Kindly write to us at popularonlinechat@popularworld.com with your order number and item you wish to exchange.
If the order has not been dispatched from our warehouse, we will do the exchange provided that the item is available (no additional cost to customer).
In the event that the item has been dispatched, a fee of $10 will be charged to the buyer for the 1-to-1 exchange service at your address. (2-5 Working Days)

Kindly write in to us at popularonlinechat@popularworld.com with your order number and a picture of the incorrect item delivered. Once the item has been verified, 1-to-1 exchange will be made at your address for free. (2-5 Working Days)

Our customer care team will contact you to notify which item is unavailable. A full refund will be processed back to your payment mode if we are not able to exchange to another item at the same value.

Yes, Go to the accounts login page by going to the link below:
https://popularonline.com.sg/account/login

Click on Recover my password?
Enter your previously registered email address and click Submit.
An email will be sent to you with instructions on how to reset your password

In compliance with the Personal Data Protection Act, POPULAR Online recognises both the need to protect individuals’ personal data and the need of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.

We recommend :
- Never re-use the same password on multiple sites
- Increase the password length
- Include symbols, both upper and lower case letters in your password

Follow us on Facebook and Instagram to get updates on the latest promotions & deals. You may also subscribe to our Newsletter to get updates by email.

Yes, POPULAR Members can enjoy up to 10% off regular priced items. Please link your membership card via the following steps.
Step 1: Register / Login to POPULAR Online
Step 2: Go to ‘My Account’ page
Step 3: Key in membership card details
You will be able to view your membership card details when card is successfully linked. Items eligible for membership discount will be applied at the cart page. Proceed to the cart/checkout page to see the discount prices.

You can sign up for POPULAR Membership via this link, POPULAR SG App or visit any POPULAR store.

Please contact POPULAR Membership Department at:
6462 9555 (Mon – Fri 9am to 5pm, excluding Public Holidays)
or write to membership@popularworld.com

No, you will not be able to link your POPULAR Malaysia Card to our POPULAR Online Singapore.

You will enjoy special privileges as a POPULAR Card Member in Singapore. Privileges include:
Up to 10%* storewide discount, except for promotion and nett price items.

No, it can only be linked to one account.

Yes, you’ll still need.

No, you will need to Register an account in POPULAR Online.

No, you will need to sign-up as a POPULAR Member to enjoy members’ discount.

If you have sign-up or renew your membership at our POPULAR Store and yet to receive the physical card, kindly write to us at membership@popularworld.com and we will assist in linking your membership to your account.
If you have sign-up or renew via our website or app, you can link your temporary card to your account using the membership number provided.